I set up delivery of my mother's new rollator walker, but they delivered it to me rather than my mother's address that was submitted. Her VISA information was given as payment, so it wasn't that the billing address was different from hers. The fact that I gave my name and email must have bumped off her address. It even used part of my address and part of hers. I phoned customer service about it and they said they'd get back with me but never did. I'm driving 2-1/2 hours now to get it to her.